Service Level Agreement (SLA)

At RedirHub, we’re dedicated to providing top-notch reliability and performance with our Enterprise tier.

Here’s a quick rundown of what our SLA includes.

Our promise of reliability

We know how crucial uptime is for your business. That’s why we guarantee an impressive 99.95% uptime with our Enterprise Basic SLA and aim for a flawless 100% uptime with our Enterprise Plus SLA. Our goal is to ensure your redirects are always running smoothly, giving you peace of mind and seamless service.

Tailored service level agreements

We get it—every business has unique needs. That’s why we offer customizable SLA options for our Enterprise clients:

• Enterprise Basic: Offers solid performance with a 99.95% software availability guarantee. Perfect for businesses that need reliable service without all the extras.
• Enterprise Plus: Built for larger organizations, this plan promises 100% uptime and includes all the perks of the Basic plan, plus priority response times and enhanced support.

Keeping you in the loop

We use our own monitoring infrastructure, along with third-party services, to keep our systems running smoothly. Stay updated with real-time information on our status page at status.redirhub.com. You can also subscribe to our RSS feed for automatic notifications about maintenance or unexpected downtime.

Quick and helpful support

Our expert support team is here for you. Whether you need help with setup, managing your account, or optimizing your redirects, we’re just a message away. We provide personalized support to ensure you get the most out of our services.

You can reach us during office hours (09:00 to 17:30 Australia/Sydney, Monday to Friday) at:
support@redirhub.com or via our chat. For our Enterprise tier clients, we offer an emergency phone line for urgent matters.

Proactive issue resolution

We believe in preventing problems before they arise. Our resilient infrastructure and regular technical audits ensure we maintain top security, performance, and reliability. Our team works tirelessly to anticipate and resolve issues, so your business stays uninterrupted.